🛒 Shopping and placing an order
— Do I need an account to make a purchase?
No, you can check out as a guest — all you need is an email address. We do recommend registering: that way you can save items to your wishlist, track your orders and earn rewards.
— What should I do if I forget my password?
Just use the “Forgot password?” option at sign-in, and you'll receive a recovery email.
— How do I subscribe to the newsletter?
Enter your email at the bottom of the home page — we'll only send what matters: news, trends and promotions. You can change your preferences in your account.
— Can I place an order by phone?
Yes, our team will be happy to help you place an order or answer any questions.
— How do I change or cancel an order?
If your order hasn't been handed over to the courier yet, get in touch with us — we'll cancel it or make changes. Once it has shipped the order can't be changed, but you can always place a new one.
💳 Prices and payment
— What currency are payments made in?
Payment is in roubles only.
— When is the money charged?
For online payment — immediately after the order is confirmed.
— What payment methods are available?
Card online
Card or cash to the courier
At the pick-up point
— Is my data protected?
Yes, we use modern encryption methods and strictly follow our privacy policy.
✔️ Availability and authenticity
— What should I do if the size I need isn't available?
Click “Notify when available” and leave your email — we'll let you know as soon as the size is back.
— Can I reserve an item?
No, as we work with limited collections. We recommend not putting off your purchase.
— Do you guarantee the authenticity of your products?
Yes, we work only with official manufacturers and brands.
— How will my order be packaged?
In a branded bag and a CDEK shipping box — this ensures your delivery arrives safely.
🚚 Delivery
— How much does delivery cost?
For Moscow, St Petersburg, the Moscow Region and the Leningrad Region — free on purchases from 20,000₽
For other regions — from 200₽ (depends on the amount and the delivery method)
Across Russia, the CIS and abroad — details on the delivery page
— How quickly does an order arrive?
1–7 days across Russia. To Moscow and St Petersburg — within 1–2 days.
— How do I track my parcel?
Once your order has shipped we'll send you a tracking number and a tracking link by email and text message.
🔁 Returns
— How do I return an item?
Message us on WhatsApp or by email
Fill in the return form
Send the item via CDEK (or use a sturdy box if you no longer have the original packaging)
— When will I get my money back?
Between 1 and 10 banking days after the return is approved (up to 30 days maximum — depending on your bank).
— What can't be returned?
Bodysuits, underwear, and items without tags or in unsuitable condition.
📏 Sizes
— Where can I find the size chart?
On every product page — click the “Size chart” button.
— What if the size doesn't fit?
Arrange a free return via WhatsApp, email or our support service.
🎁 Promotions and promo codes
— Where can I find discounts?
Subscribe to the newsletter — all exclusive promotions are there.
— How do I use a promo code?
Enter the promo code at checkout. If you run into any trouble — contact our support team.
— Can I use several promotions at once?
Usually only one, but you can check the details with our managers.
Why is IWANT safe and convenient?
Only genuine products
Fast delivery with try-on
Secure payment and data protection
A simple returns system
Real consultants — we reply within 5 minutes!